Return Policy

Returns

On items described as Made to Order, we can not accept any refund of exchange. As this item has been made specifically for you.

On Items that are In Stock or Pre Order, we accept returns & exchanges within 7 days of receiving your order. Items are subject to inspection before refund or exchange is granted. Must be received back with all swing tags & hygiene labels still attached, with no signs of wear to be eligible.

If you are unsure of sizing before ordering, please direct message us on Instagram or contact us via email for sizing help. 
Alternatively, for made to order items only we can add your measurements to the notes when ordering.

We will only replace Made to Order items if they are defective or damaged. In this case, you will be able to exchange for the same item and size upon inspection by our team. 
Please send us an email at etoileluxe2020@gmail.com for more details on this.

Please allow upto 7 working days for Refunds to be processed.